Frequently Asked Questions
What leasing options are available?
3-18 months
Are co-living options available?
Additional occupants permitted
Do you have flexible lease lengths?
3-18 months
Can roommates sign separate leases?
No
Do you offer individual leases & co-living?
Yes
Can I request a specific apartment & can an apartment be held?
Yes, specific apartments can be requested an apartment cannot be held
Can an apartment be reserved ahead of time?
Apartments cannot be reserved without an application through the website
Can I choose a specific apartment before I move in?
Yes, you can choose a specific available apartment
Is there a security deposit and is any of it refundable?
$1000-$1500 Refundable Security Deposit required
What payments are required before move-in?
$100 application fee, $250 admin fee, prorated rent, prorated amenity, pet fees
How do I apply for an apartment?
Through our website under the floor plan and unit number
Is there an online application process?
Yes
Where can I submit a rental application?
Website
What qualifications are needed to apply?
No qualifications are needed to apply for an apartment
What screening criteria do you use for applicants?
Entrata
When is rent due and how can it be paid?
Rent is due on the first of every month and can be paid through Resident Portal or by check
Do you offer online rent payment options?
Yes
Are there late fees for rent payments?
Late fees are applied after the 3rd of every month and cannot exceed initial 5% and 1% for each day following
Do you require a security deposit and how is it handled?
Security Deposit of $1000-$1500 is required and will be held in the residents account until move out
Are utilities included?
No
What utilities are included in the rent?
None
Which utilities are residents responsible for?
Electricity, Water and Wi-fi
Is renter's insurance required?
No
Can I purchase renters insurance through the property?
No
Do you allow subletting or short-term rentals?
Subletting is not permitted and leases go down to 3 months
Can the apartment be sublet or listed on short-term rental platforms like AirBnB or VRBO?
No
Are housing vouchers accepted?
No
Do you accept Section 8 vouchers?
No
Do residents need to carry renters insurance?
No
What fees are due at move-in?
Deposit, Prorated Rent, Prorated Resident Services, Pet Fees*
Do you charge an application or administrative fee?
$100 Application fee, $250 Administrative fee
Is key fob or code access required for amenities?
Yes
Are amenities secured and accessible by residents only?
Yes
What are the hours of the clubhouse?
24hrs
What are the hours for the fitness center?
24hrs
Is the fitness center open 24 hours?
Yes
When is the gym open?
24hrs
What times is the pool open, and is it seasonal?
7am - 11pm
When can residents use the swimming pool?
7am - 11pm
When is the business center available for use?
24hrs
When is the resident clubhouse open?
24hrs
Can I reserve the clubhouse for private use?
Yes
What times can I access the clubhouse?
24hrs
When can I use the community laundry room?
N/A
What are the hours of the laundry facility?
N/A
Is the apartment set up for working remotely?
Yes
Are there coworking spaces or work-from-home-friendly features?
Yes
Are there shared workspaces or meeting rooms available?
Yes
Do common spaces have high-speed internet?
Yes
How do I get my packages/do you have package lockers?
Concierge - No package lockers
Is there a secure package delivery system?
Package Room - Locked
Where do deliveries go?
Concierge
Do you offer outdoor grilling areas for residents?
Yes
Do you offer valet trash service and/or recycling?
Valet trash not provided - recycling bins provided
What trash and recycling services are provided?
Trash chute on every floor and two recycle bins
Are concierge services available?
Yes
What types of concierge or front desk services are offered?
Concierge 7am - 11pm
Do you have any community events or resident activities?
Yes
Are social events hosted regularly?
Yes
Do you have a lending program for things like bikes, sporting equipment, etc?
No
Do you have community garden space?
No
Do you have DIY space, studio space, or podcast facilities?
No
What is the smoking policy?
25 feet away from building
Is smoking allowed in apartments or common areas?
No
Are pets allowed, and what is the pet policy?
Yes - Breed restricted and up to 100lbs
Our community was designed with people who rent with pets in mind. A maximum number of two (2) pets are permitted per apartment unit provided the required pet deposit, pet fee and monthly pet rent is paid. Pet weight must not exceed 99 lbs. with restrictions on all aggressive breeds including, but not limited to the following breeds, Akita Inu, Alaskan Malamutes, American Bandogge, American Bulldog, Basenji, Boew Boel, Bull Terrier, Cane Corso, Caucasian, Chow, Doberman Pinschers, Dogo Argentino, Fila Brasileiro, German Shepherd, Great Dane, Gull Dong, Huskies, Perro de Presa Canario, Pitbull, Rhodesian Ridgeback, Rottweiler, Saint Bernard, Tosa Inu, Staffordshire Terriers, Dobermans, Wolf Mixes, and any mixes thereof. Other animals, including but not limited to the following are not permitted as pets at this Community: Poisonous Animals (i.e. spiders, snakes); and/or, other Exotic Animals (i.e. primate, iguana, ferret, sugar gliders, snakes). For more comprehensive literature regarding this Community’s pet policies, please inquire with a leasing representative.
Do you have a dog park or pet washing station?
Dog park
What is the parking situation?
3rd and 4th floor of parking garage
Is parking assigned or open?
Both
Are garages or covered parking available?
Covered parking available
What is your policy on guests staying overnight?
No more than 7 consecutive days
Are there quiet hours or community rules I should know about?
Quiet Hours 10pm - 10am
What schools are in the area?
Bunker Hill Elementary, Memorial Middle, Memorial High
Which school district is the property located in?
Memorial
Is rideshare service (like Uber/Lyft) commonly available in the area?
Yes
How far is it to the nearest airport or train station?
21 miles
What is the travel time to the closest airport or transit hub?
47 Minutes
How walkable/bikeable is the community?
Very walkable
What is the walk score or bike score?
70
Are there sidewalks, trails, or bike paths in the area?
Yes
Are there grocery stores or shopping centers nearby?
Yes
What are the closest options for groceries and dining?
HEB, Ciros, Common Bond, Credence, Island Grill
Are the apartments furnished?
No
Do you offer furnished or partially furnished apartments?
No
Have any recent renovations been done?
No
When were these apartments built? Have there been any renovations?
2010 - 2017 common area renovations
Are elevators available for resident use?
Yes
Is additional storage available inside or outside the apartment?
Additional storage available both inside and outside of the apartment
Do the apartments have walk-in or walk through closet options?
Yes
Is there a linen closet in the apartment?
Yes
Do the apartments have air conditioning?
Yes
Do apartments have ceiling fans or additional ventilation?
Ceiling fans
What type of climate control is included?
Air conditioning unit
What type of flooring do the apartments have?
Hardwood, carpet, tile
Are the floors carpeted, vinyl, or hardwood?
Hardwood, carpet
Is there a bathtub or just a shower?
Both
Are washers and dryers available? Are they in the apartment? What kind?
Washers and dryers available in every apartment. Whirlpool or GE
Do apartments include in-home laundry or access to shared laundry?
In Home laundry
Are the washers and dryers full-size, frontload, or stackable?
All
Is there a separate laundry room or is it a laundry closet?
Depends on floor plan
What kind of appliances and features does the kitchen have?
Stainless steel appliances including dishwasher, fridge, microwave and oven.
Is there a disposal installed in the sink?
Yes
Do apartments have dishwashers?
Yes
Do apartments have dishwashers?
Yes
Is a dishwasher included in each apartment?
Yes
Do kitchens include full-sized appliances?
Yes
Does the apartment come with a microwave?
Yes
Are built-in microwaves included?
Yes
Does the kitchen have a chef's island?
Yes
Does the kitchen include a dedicated pantry?
Yes**